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HR in a VUCA World with Linda Kennedy.

What change can we expect from a VUCA environment?
Our tenth episode on The BTN Podcast is with Linda Kennedy, Group HR Director at SIG, on how HR can help in a VUCA environment. She talks through the current situation of the working environment and the trends that can be seen emerging from this. Linda proceeds to discuss how HR needs to adapt to this environment and the role of technology in this change.
“This world of change we are living in is the new norm.”
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Customer Experience with Craig McVoy.

What does Customer Experience actually involve?
Our ninth episode on The BTN Podcast is with Craig McVoy, Founder of Consort, on the real meaning of customer experience. He talks through the different aspects of business that can often be conflated with customer experience; from Big Data to Marketing to Employee Experience. Craig looks at how these all link to customer experience to make a bigger subject than the parts that make up the whole.
“Great employees will provide a great customer experience and they’ll do that because they care about the customer’s they’re serving, but it does start with their employee experience.”
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The Transformation Journey with Peter Zorn.

What does business transformation actually take?
Our eighth episode on the BTN Podcast is with Peter Zorn, Transformation Expert, on the business transformation journey and what is to come. He talks through the concept of transformation and the “must haves” of a transformation project.
“Transformation is not a project, it’s not about you start something today and you have transformed tomorrow.”
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The Changing World of Work and Diversity and Inclusion with Andrew Fox

What are organisations struggling with when changing for the future and how will this affect the potential for success or even survival in the future? Why is Diversity and Inclusion left to HR, not the whole organisation?
Our sixth episode of the BTN Podcast is with Andrew Fox, Group Head of HR Retail Banking Wealth Management and Insurance at HSBC, on Diversity and Inclusion and the changing world of work today. He looks at the role of HR in organisations today and the varying tasks they take on that are not necessarily within their remit, like employer branding and diversity and inclusion.
“We are talking about creating organisations which are diverse and inclusive, where everybody can bring themselves to work and feels free and encouraged to contribute”, but why is this not being managed by senior leaders across the organisation, instead of HR?
Links:
Wirearchy Article on the nature of changing work needs http://wirearchy.com/2015/02/25/making-wirearchy-operable-questions-suggestions/
Charles Handy Doughnut Organisation https://www.theguardian.com/business/2005/jan/16/theobserver.observerbusiness22
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The Fourth Industrial Revolution with Anton Fishman

The fourth industrial revolution is said to be coming, but are really going to be replaced by a machine?
Our fifth episode on the BTN Podcast is with Anton Fishman on the fourth industrial revolution and the extent of its threat. Anton Fishman has over 30 years' experience working with businesses to help clarify strategic direction, determine what leaders need to do to deliver this, and ensure businesses have the talent and capability to make it happen. He has a particular interest in the enhancing the impact and reputation of HR functions and this has been the focus of his work in the last few years.
“Utopian view vs. the dystopian view”
Links:
BBC News website: Losing your job to AI? http://www.bbc.co.uk/news/technology-34066941
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Victory Through Organisations with Dave Ulrich

What matters more to help an organisation in the marketplace - HR or the System? The system has 4x impact on business success than the people, so how do you create an organisation for this?
Our fourth episode of the BTN Podcast is with Dave Ulrich, HR Guru, on his book Victory Through Organisations which looks at how HR can help an organisation. Dave Ulrich is
“HR is not about HR, it’s about the business”, but what does the business need from HR for this?
Links:
Victory Through Organisation by Dave Ulrich https://www.amazon.co.uk/Victory-Through-Organization-Failing-Company/dp/1259837645
Nail in someone’s head video: https://www.youtube.com/watch?v=-4EDhdAHrOg

It’s Not How Smart You Are: Learning VS. Training with Bernadette Bourke.

How important is personal development at work to you? Everyone learns differently, and death by Powerpoint, should be dead. So is there a best way to instill learning inside the business environment?
Our third episode of the BTN Podcast is with Bernadette Bourke, on training VS learning. Bernadette Bourke is currently based in Berlin, Germany and has her own Consultancy business, (SHINE Performance Management), designing and delivering bespoke initiatives to drive organisational performance: focusing on large change projects and facilitating the creation of compelling movements that excite and inspire followership.
“It’s not how smart are you, it’s how are you smart?”, so what should organisations be doing instead?
Further reading to explore some of the concepts Bernadette discussed:
Multiple Intelligences - Howard Gardener
Bernice Mccarthy https://www.amazon.co.uk/Hold-You-Lost-Me-Learning/dp/1562864971
Colb
Honey&Mumford
Accelerated learning institute - David myer
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6 Principles of Change at Pace with Jacqui Alexander

Can you change your colleagues, partner or children? Absolutely not, you cannot change anyone but yourself....but how?
Our second episode of the BTN Podcast is with Jacqui Alexander, Change Expert, on organisational change and the concepts behind successful change at pace. Jacqui Alexander is Managing Director and ChangePace Consulting and Ex-Global VP of Change and Accelerated Delivery in performance at GSK.
“The people factors of delivering change projects are the most critical to get right”, but how can you win people over for a change?
Links:
To read more about the principles of change, Jacqui has written an individual post on each principle:
Principle 1: All Change Starts with self - Are you ready to be the change you want to see?
Principle 2: Take a step by step approach - The Black Swans of Change
Principle 3: Focus on needs, not just wants - I’ll tell you what I want, what I really really want!
Principle 4: People own what they create
Principle 5: Strong sponsorship & key stakeholder engagement - What’s the Pig? Why managing stakeholders is key!
Principle 6: Tie outcomes to business results - Money talks… but what else are you listening to?
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Preventing an Attack Through Cyberhygiene with Aman Sood

Would you leave your front door open and not expect to be robbed? Of course not. So why leave your computer susceptible to an attack.
Our first episode of the BTN Podcast is with Aman Sood, Cybersecurity Professional, on Cybersecurity. “Cybersecurity is everyone’s responsibility”, so what can you do?
Aman Sood is an Information Security Consultant at a London-based Global Investment Manager, focusing on cybersecurity, compliance infrastructure and operational process management.
Links:
May 2017 Security Specialists System hacking pay rise http://www.bbc.co.uk/news/technology-39883229
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